Pickup Policy
RawDelivery provides products for pets. There are risks associated with all pet food diets including a raw diet. RawDelivery is not responsible for your choice of food, feeding style or any issues that may arise. Our products are not intended for human consumption.
PURPOSE: To keep our prices affordable, we utilize volunteer site hosts. The site hosts provide convenient access to our products for fellow raw feeders. To continue to respect the hours of operation for our volunteer site hosts, the following policy has been put into place for all locations excluding Isanti.
POLICY: All customers are expected to pick up their orders by 7 or 8 pm whichever the site location indicates. THERE ARE NO LATE PICKUPS.
Any customer who arrives after the deadline, regardless of circumstances, will be charged a no-show fee. No exceptions.
Our pickup sites do not have refrigerated storage, product condition is not guaranteed unless picked up within 30 minutes of delivery. If you plan to pick up within the last hour, please let us know ahead of time.
If you will not be able to pick up your order, please contact us at 651-317-9360 ASAP. If you miss your pickup we will assist in making arrangements to pick it up at the earliest convenience of the site host.
If there has been no communication from you on pickup day and/or the order has not been picked up by the second day, it will result in forfeiture of order and NO REFUNDS WILL BE ISSUED. Forfeited orders will be donated if possible.
If you are late to pick up your order, the fees will be as follows:
1st time: $20
2nd time: $40
3rd time: $40 and no more pickup site privileges. Future orders will have to be for Isanti or Shipping only.
This fee will automatically be applied to the payment method you used to pay. If that is not possible you will be contacted for payment and expected to pay within 3 days.
To help customers avoid no-show fees, we have the following notification protocol in place, these are a courtesy and not a guarantee. You are ultimately responsible for picking up on time and assuring we have the correct contact information for you:
1. RawDelivery sends out emails a few days before pickup informing our customers that they have an order to be picked up later that week. Please check your spam mail and add us to your safe list to avoid missing important emails
2. RawDelivery sends out an email on pickup day when the orders are ready to be picked up.
3. If it comes to the last hour of pickup, and we were not notified that a customer plans to pick up in the last hour, we assume that they may have missed the emails and/or texts. When possible we will try to reach out via email, text, phone call, and/or other means at least once before the deadline.
Cancellations made after the ordering deadline, but more than 24 hours before the pickup date, will incur a 15% restocking fee.
Late Cancellations, made within 24 hours of the pickup date, will be considered a no-show and consequences will be applied as such.
Late orders will be accepted on a case by case basis, there is no guarantee your order will arrive on time.
Isanti Policy
Policy: Applies to pickups and consultations at our Isanti location.
This is not a store. An appointment must be made before arriving to pick up an order, or for a consultation. Appointments should be made at the time of purchase using the scheduler provided on the checkout page. Please indicate in the notes section if you require assistance.
If you wish to schedule a consultation please contact us.
Pickup appointments will be staged in a cooler for self-serve curb-side pickup.
"Special Crystal" Policy
Policy: Applies to "Special" pickups at our Crystal location.
This is a special option added for convenience and/or last-minute pickups. This option is for orders made between our regularly scheduled bi-weekly Crystal orders. There is an additional convenience fee for “Special Crystal” orders.
This is not a store. An appointment must be made before arriving to pick up an order, or for a consultation. Appointments should be made at the time of purchase using the scheduler provided on the checkout page. Please indicate in the notes section if you require assistance.
Pickup appointments will be staged in a cooler for self-serve pickup.
Cancellations, made within 24 hours of the pickup time will incur a restocking fee equal to the convenience fee.
Shipping Policy
Policy: Our products are shipped in our custom made insulated coolers, there will be minimal airspace and thawing. We ship our products frozen however they may arrive partially thawed or at refrigerator temperature. These partially thawed products are still safe for your pets consumption and can be refrozen without affecting quality.
Customers are responsible for providing an accurate shipping address and applicable information. Please provide any notes to be passed on to the shipping company such as where to leave the package.
We are not responsible for the product once it has left our property.
If you alter the delivery in such a way that charges are accrued, your payment method will be charged for those amounts. This may include but is not limited to changing an incorrect shipping address or rerouting the package. (This also includes refusing a package or returning to sender. If there is damage you should keep the package, document the damage and contact us. If you return to sender or refuse delivery, we will be unable to process a claim with the shipping company or conform the condition when it arrived to you, no refund will be given and you will be charged for any additional fees incurred.)
If a shipment qualifies for a refund by the shipping company (ie. UPS or Speedee) we will pass that refund on to you. There are no refunds or considerations offered by RawDelivery.
Estimated transit times and additional details can be found on the Shipping Page
Orders must comply with our shipping options, these options can be found on the Shipping Page.
Orders that do not comply will either be reduced to the next smaller option or your order will be put on hold while we contact you. This may delay the shipment and arrival of your order. If we are unable to make contact with you your order will be cancelled and your account credited for a future purchase.
- Orders shipped via Speedee Delivery will go out Monday or Tuesday only
- Orders shipped via UPS will go out Monday only
(Schedules will be adjusted for holidays affecting shipping)
Refund/Return Policy
We do not accept exchanges/returns because we cannot resell items that have left the premises. However, we do have a facebook group that we'd recommend selling the items on to recoup most of your money back. It will be easy to find someone local that you know is feeding the same brand. You can join the group here: https://www.facebook.com/groups/Rawdelivery
For shipping company refunds, see our shipping policy.
Privacy Policy
At RawDelivery, accessible from , one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by RawDelivery and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in RawDelivery. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
-Provide, operate, and maintain our website
-Improve, personalize, and expand our website
-Understand and analyze how you use our website
-Develop new products, services, features, and functionality
-Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
-Send you emails
-Find and prevent fraud
Log Files
RawDelivery follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, RawDelivery uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children's Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
RawDelivery does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.